Privacy & Legal Policies

1. Information We Collect

We may collect the following information from users:

• Personal Information: Name, phone number, email address, delivery address.
• Payment Information: Collected securely via Paystack; we do not store your card or bank details.
• Order Details: Products purchased, quantities, and payment history.
• Device Information: App usage data, device model, operating system, and IP address.

2. How We Use Your Information

We use the collected data to:

• Process and deliver your orders.
• Communicate with you about your purchases, deliveries, and updates.
• Improve app functionality and user experience.
• Resolve complaints, issues, and provide customer support.
• Comply with legal obligations and financial regulations.

3. Payment & Security

• All payments are processed through Paystack, a secure, PCI‑DSS‑compliant payment gateway.
• We do not store your card or banking details on our servers. Data transmission is encrypted using SSL technology.

4. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share information:

• With delivery partners to fulfill your orders.
• With payment processors (Paystack) for transaction purposes.
• When required by law or government authorities.

5. Data Retention

We retain your data only as long as necessary to:

• Fulfill your orders
• Comply with legal obligations
• Resolve disputes. After this period, your data will be securely deleted.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt‑out of promotional messages.
• Request a copy of your data stored by EggHome.

7. Cookies & Tracking

EggHome may use cookies to improve user experience and analyze app performance. You can disable cookies in your device settings.

8. Contact Us

1. Eligibility

• You must be 18 years or older to use the EggHome app.
• By placing an order, you confirm that all information provided is accurate.

2. Services Provided

EggHome is an online marketplace for purchasing fresh eggs and groceries. We facilitate:

• Product browsing and ordering.
• Secure payment processing via Paystack.
• Home delivery services in covered locations.

3. Orders & Payments

• Prices are displayed in Nigerian Naira (₦) and are subject to change without prior notice.
• Orders are confirmed only after successful payment.
• Payments are processed via Paystack; we do not store card details.

4. Delivery Policy

• We deliver Nationwide (Buyers are connected to immediate available seller in their location).
• Same‑day delivery applies to orders placed before 11:00 AM; otherwise, next‑day delivery applies.
• Delivery timelines may vary due to unforeseen circumstances.

5. Cancellation & Refund Policy

Orders can only be canceled before dispatch. Refunds are applicable only for:

• Damaged or missing products.
• Duplicate payments. Refunds are processed within 5‑7 business days.

6. User Responsibilities

By using EggHome, you agree to:

• Provide accurate account, delivery, and payment details.
• Not engage in fraudulent activities or misuse of the app.
• Accept responsibility for securing your account credentials.

7. Limitation of Liability

EggHome is not responsible for:

• Delays caused by delivery partners or natural circumstances.
• Product quality issues caused by improper storage after delivery.
• Unauthorized access to your account due to weak passwords.

8. Modifications

• EggHome reserves the right to update these Terms & Conditions at any time.
• Users will be notified of major changes via email or in‑app notification.

9. Contact Us

1. Eligibility for Returns

You may request a return or replacement if:

• Products are damaged during delivery.
• You receive incorrect items or quantities.
• Items delivered are spoiled or expired.

2. Items Not Eligible for Return

Due to the perishable nature of eggs and farm produce, we cannot accept returns for:

• Products damaged after delivery due to improper storage.
• Partially consumed products.
• Products ordered in error by the customer.

3. Refund Policy

Refunds are approved in the following situations:

• Order cancellations before dispatch.
• Delivery of incorrect or damaged items.
• Duplicate payments. Refunds will be processed via your original payment method within 5–7 business days after verification.

4. How to Request a Return or Refund

• Contact our customer support within 24 hours of delivery.
• Provide order details, a brief explanation, and clear pictures of the product if applicable.

1. Delivery Locations

We currently deliver to: Nationwide

2. Delivery Timelines

• Same‑day delivery: For orders placed before 11:00 AM.
• Next‑day delivery: For orders placed after 11:00 AM.
• Upcountry delivery: 2–3 business days (for selected locations).

3. Delivery Fees

• Lagos Mainland: ₦2,000
• Lagos Island: ₦2,000
• Others: Dynamic pricing based on location.

4. Delivery Partners

We work with trusted dispatch riders and logistics companies including:

• GIG Logistics
• Kwik Delivery
• Local Dispatch Riders
• Bicycle Dispatch Riders

5. Missed Deliveries

• If delivery attempts fail due to incorrect addresses or unavailability: We will contact you to reschedule.
• Additional delivery fees may apply.

6. Quality Assurance

We ensure all products are fresh and properly packed before dispatch. Please inspect your items upon delivery and report any issues within 24 hours. Deliveries with transparent crates attract additional costs as opposed to open crates.

1. General Disclaimer

EggHome provides farm‑fresh eggs and produce and ensures quality before dispatch. However, we cannot guarantee the shelf life of products after delivery if stored incorrectly.

2. No Medical or Nutritional Claims

EggHome does not provide medical or nutritional advice. Customers should consult certified professionals for dietary needs or allergies.

3. Limitation of Liability

EggHome shall not be held liable for:

• Damages caused by improper handling or storage after delivery.
• Delays caused by logistics partners, traffic, or force majeure events.
• Losses arising from incorrect addresses provided by customers.
• Unauthorized use of your EggHome account.

4. Indemnification

By using EggHome, you agree to indemnify and hold harmless EggHome, its owners, employees, and partners against any claims, damages, or expenses arising from misuse of the app or its services.

5. Governing Law

These policies are governed by the laws of the Federal Republic of Nigeria.